Customer Experience Representative, Recovery (Remote) in USA

Introduction:

Join Comcast, a Fortune 50 leader in media and technology, as a Customer Experience Representative, Recovery. In this work-from-home role, you’ll be the frontline support for our customers, ensuring their issues are resolved with professionalism and care. If you thrive in a fast-paced, customer-focused environment and enjoy problem-solving while building rapport with customers, this role is perfect for you!

At Comcast, we value teamwork, innovation, and customer satisfaction. With competitive pay, uncapped commission potential, and career growth opportunities, this position offers both stability and exciting earning potential.

Job Overview:

Position: Customer Experience Representative, Recovery

Employment Type: Full-time

Location: Remote (Work from Home)

Schedule: Flexible shifts (6:45 AM–11 PM EST, including weekends)

Pay: $16/hour base + 5% quarterly bonus + uncapped commissions

Key Responsibilities:

Customer Support & Issue Resolution

Handle inbound calls to troubleshoot technical issues, billing inquiries, and account concerns.

Follow established procedures to resolve problems efficiently.

Sales & Retention

Identify customer needs and recommend Xfinity products/services to enhance their experience.

Act as a product consultant, comparing benefits over competitors.

Compliance & Professionalism

Adhere to CPNI/PII guidelines to protect customer data.

Maintain a professional, warm, and friendly tone in all interactions.

Performance & Efficiency

Meet sales and service metrics in a structured, high-volume environment.

Multitask between systems (billing, knowledge base, troubleshooting tools).

Continuous Learning

Attend training sessions to stay updated on products and policies.

Qualifications & Skills:

Category Requirements

Experience 0–2 years in customer service (sales/tech support a plus).

Education Some high school coursework (diploma preferred but not required).

Technical Skills Comfortable using multiple digital tools and systems.

Soft Skills Strong communication, problem-solving, and active listening.

Work Ethic Adaptable to shifting schedules, including nights/weekends.

Sales Ability Comfortable recommending products/services (uncapped commissions).

Compensation & Benefits:

Pay & Incentives:

Base Pay: $16/hour

Quarterly Bonus: 5% (performance-based)

Uncapped Commissions: Earn more by meeting sales targets.

Benefits Highlights:

Remote Work Flexibility – Structured work-from-home setup.

Career Growth – Clear progression paths within Comcast.

Health & Wellness – Comprehensive benefits (medical, dental, vision).

Financial Security – Retirement plans, employee discounts.

Training & Development – Ongoing learning opportunities.

Why Join Comcast?

Be part of a Fortune 50 company leading in media and tech.

Work in a supportive, inclusive culture that values feedback.

Enjoy uncapped earning potential through commissions.

How to Apply:

Ready to fast-forward your career with Comcast? Apply today!

🔗 Submit Your Application

Comcast is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace.

Note: Must be available for flexible shifts, including weekends. Background checks may apply.

5 Key Tips for Success in This Role:

Master Problem-Solving – Quickly diagnose and resolve customer issues with confidence.

Build Customer Rapport – Use active listening and empathy to create positive interactions.

Upsell Strategically – Identify customer needs and recommend relevant products/services.

Stay Tech-Savvy – Navigate multiple tools and systems efficiently.

Work Efficiently Under Pressure – Maintain composure in a fast-paced, metrics-driven environment.