Introduction:
At Affirm, we’re reinventing credit to make it more honest and consumer-friendly—giving people the flexibility to buy now and pay later with no hidden fees or compounding interest. We’re looking for a Customer Operations Associate to join our mission-driven team, helping customers navigate their financial journeys with clarity and care.
This role is perfect for someone who thrives in a fast-paced, collaborative environment and is passionate about delivering exceptional customer experiences. If you’re a problem-solver with strong communication skills and a desire to grow in the fintech space, we’d love to hear from you!
Job Overview:
As a Customer Operations Associate, you’ll be the frontline of Affirm’s customer support, handling escalated inquiries, improving processes, and ensuring seamless customer experiences. This is a remote-first position with occasional office requirements for certain locations.
Location: Remote (U.S.)
Employment Type: Full-time
Compensation: Competitive salary + equity + benefitsVisa Sponsorship: Not available
Qualifications & Skills:
Category Requirements
Experience 1-3 years in customer support (omnichannel: email, phone, chat). Financial industry experience is a plus.
Communication Excellent verbal and written skills.
Technical Skills Familiarity with Mac (iOS), Google Workspace, and KPIs is beneficial.
Soft Skills Strong problem-solving, organizational skills, and attention to detail.
Work Ethic Self-motivated, adaptable, and able to manage multiple priorities.
Key Responsibilities:
Customer Support Excellence
Resolve escalated customer inquiries primarily via email, with occasional phone support.
Maintain high professionalism and quality assurance scores.
Problem-Solving & Process Improvement
Use financial and product expertise to troubleshoot complex issues.
Help identify trends and suggest improvements in agent coaching, quality monitoring, and product features.
Collaboration & Innovation
Partner with cross-functional teams to refine customer support strategies.
Assist in incubating new products and features.
Operational Efficiency
Independently manage schedules and email channels to optimize productivity.
Create and update procedural documentation.
Compensation & Benefits:
Salary Range:50,000–70,000/year
(CA, WA, NY, NJ, CT)
44,000–64,000/year (all other U.S. states)
Benefits Highlights:
Equity Rewards – Stock purchase plan (ESPP) at a discount.
100% Company-Paid Health Coverage – Medical, dental, and vision for you and dependents. Flexible Spending Wallets – Stipends for tech, food, lifestyle, and family-forming expenses. Generous Time Off – Competitive vacation and holiday policies.
Remote-First Culture – Work from almost anywhere in the U.S.
5 Key Tips for Success in This Role:
Master Omnichannel Support – Be comfortable resolving customer inquiries via email, phone, and chat while maintaining high-quality interactions.
Stay Proactive & Analytical – Identify trends, suggest improvements, and use sound judgment to solve complex customer issues.
Collaborate Cross-Functionally – Work closely with other teams to refine processes and enhance customer experience.
Adapt to a Fast-Growth Environment – Be flexible, manage competing priorities, and stay organized in a dynamic setting.
Leverage Financial Knowledge – Deepen your understanding of Affirm’s products to provide accurate and helpful resolutions.
Why Join Affirm?
Be part of a mission-driven company transforming the financial industry.
Work in a collaborative, growth-focused environment.
Enjoy top-tier benefits and a flexible, remote-first culture.
How to Apply:
If you’re ready to make an impact and grow your career in fintech, submit your application today!
Apply Now
Affirm is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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